EVgo, one of the largest EV fast-charging networks in the United States, is taking steps to significantly enhance and improve user experience this year. Last month, the company announced a new EVgo ReNew maintenance program, with a focus on the reliability of DC fast chargers and maximization of uptime. The program includes replacing, upgrading, or in some cases retiring hundreds of stations over the coming year.
The ReNew program is based on six core pillars: Prevention, Diagnostics, Rapid Response, Analysis, Resilience, and Continuous Customer Service. This effort includes ramping up in-person preventative health checks of chargers; improving system monitoring, diagnostic, and recovery tools; replacing legacy equipment; and retiring problematic chargers if replacement or upgrade is impractical. EVgo ReNew builds on EVgo’s existing charger maintenance efforts, which include 24/7 monitoring and preventative health checks at charging stations.
EVgo plans to replace some of the older chargers (especially those 50 kW units from 10 years ago) with new chargers that have additional features. The company has already placed an order for 1,000 ultra-fast chargers from Delta, announced in mid-2022. The decision on which legacy chargers will be renewed will be based on historical charger performance, current and forecast user demand, technical capacity at the location, and proximity to other fast charging stations.
In addition to site-level analysis, EVgo also works with site host partners to assess factors like charger placement, station size, and power levels to ensure charging options provide the greatest value for their customers and the community. As of early 2023, EVgo operates more than 850 charging stations in over 60 metropolitan areas across more than 30 states.
Cathy Zoi, CEO at EVgo said: “More than a decade ago, EVgo was one of the first companies to install public fast chargers. The EVgo ReNew program represents our ongoing dedication to reliability as we proactively modernize legacy infrastructure and work to deliver the consistent, high-quality charging experience customers expect across our network. As more EVs come to market with expanded ranges, large battery packs and higher power charging capabilities, EVgo is invested in building and maintaining a charging network fit to welcome and support an all-electric future for every driver.”
EVgo’s ReNew program is a major step forward in providing reliable and efficient charging solutions for electric vehicle owners. With its commitment to industry-leading uptime and customer service, EVgo is well-positioned to meet the needs of the growing electric vehicle market.
FAQ
Q1: Are electric car batteries recyclable?
A1: Yes, electric car batteries are recyclable.
Q2: Are electric car chargers free?
A2: It depends on the charger and the location. Some electric car chargers are free, while others may require a fee.
Q3: Can electric car batteries be rebuilt?
A3: Yes, electric car batteries can be rebuilt with the right tools and knowledge.
